Archives June 2021

Geek Squad Warranty Claim

Geek Squad Warranty Claim – Efficient Claim Servicing To Get You Up And Running

Warranty claim generally means a claim for the replacement or repair of the product manufactured by the company or for price adjustments or credits for that product. This happens as a result of the product’s failure to perform up to the expected standard in accordance with the warranties made at the time of sale. Such as, you get a new Best Buy phone, laptop, TV or another appliance, but after a few days or some weeks, you discover your product has some fault or flaw. What do you do? You file a Geek Squad Warranty Claim.

During the original manufacturer’s period of warranty, most repairs are handled by the manufacturer itself. Geek Squad Protection Plans simply take care of those repairs that the warranty from your manufacturer doesn’t cover such as, malfunctions resulting due to a power surge. If anything goes wrong during the post-warranty phase of the original manufacturer, Geek Squad Warranty Claim can always be availed to take care of any qualified repairs at that point of time.

What Is A Best Buy Geek Squad Warranty?

Geek Squad protection plans are meant to serve as extended warranty to its clients. While availing these plans is optional, they do provide an additional value and a better product coverage than what you get from the original manufacturers. Additionally, Geek Squad plans protect against normal wear-and-tear damages, failures and power surges.

As the rules state, to buy a Geek Squad protection plan, you have 30 days from the purchase of your new product. Also, Geek Squad Warranty Claim is even transferable. This means, you can give your product as a gift or sell it to someone and it will still hold the clause of an extended warranty.

What Does the Best Buy Warranty Cover?

The Best Buy limited warranty takes care of product malfunctions and flaws due to poor workmanship or bad materials. Below we provide a list of what you can expect from your Geek Squad warranty before you go for Geek Squad Warranty Claim:

Geek Squad Warranty Covers         

  • Rebuilding using new parts
  • Repairs with rebuilt or new parts
  • Free of charge replacements

Geek Squad Warranty Doesn’t Cover

  • Weather damages
  • Abuse
  • Loss or theft
  • Installation
  • Misuse
  • Damage caused by liquids
  • Customer education or instruction
  • Static or burn-in damages
  • Cosmetic damage
  • Incorrect usage damages
  • Negligence

Your period of warranty begins on the date you purchased your product and continues for one year. To attest exact period, you can always look for the purchase date on your product purchase receipt.

How To Claim Your Geek Squad Warranty?

You can claim your Geek Squad warranty by dialling 1-888-237-8289 and telling the customer service representative that you’re having an issue with your product. At first, they provide you instructions on what to do to correct the product functioning. But generally, there are 2 ways you can replace or return your defective product:

In person – Visit your neighbourhood Best Buy store with your product receipt. Before visiting, make it sure that you have put the item in its original product packaging material or a packaging that will provides it the same degree of protection. Meet a salesperson in the store and discuss your Geek Squad Warranty Claim.

By mail – In case you purchased your product online, you will require to send it back to Best Buy by postal mail. While doing this, you need to include the receipt in the package and send it to the address that the customer service representative gave to you on the call.

When you file a claim, you can check the status of a claim as well. In case, you can’t find what you are looking for, get in touch with the Geek Squad customer service team. They are willing and always ready to help for your Geek Squad Warranty Claim status.

Checking The Status Of Your Claim

Visit the “Check Claim Status” online page on the Geek Squad page to check the status of your claim. Here, it must be noted that you will need to enter your postal code and incident number on the area provided to see the status of your warranty claim. They will also send you emails to keep you updated throughout the processing of the claim.

They give you online claim status based on the most recent update they get from the service provider. For most updated information on claim, you can call your service provider directly. For any Best Buy in-store claims, if the store has send your device for fault-correction somewhere, you can see the progress of its shipping on the Repair Status website. In case you are having difficulty in any of the activities related to Geek Squad Warranty Claim, you can contact the Best Buy customer service team 24 hours a day, 7 days a week.

Filing A Claim through Geek Squad Protection Service Plan online

You can file a claim right through the Best Buy website. Before you begin:

  • Ensure that you have bought the Geek Squad Protection Service Plan; and
  • Have your original receipt of purchase ready – it has certain information you’ll require to file a Geek Squad Warranty Claim.

How it works:

  • Search for the protection plan utilizing the SKU number and the four part key from the receipt
  • Here, matching your search, contracts will be displayed. Select the contract you desire to file a claim on.
  • Choose the item you wish to file a claim on
  • Now, Click on “File a Claim”
  • Next, fill in the claim detail form.
  • Once you submit your claim, they will automatically update their database with your claim specification.
  • In case your Geek Squad Warranty Claim is approved, you will get an incident number which will help you track the progress of your claim.
  • For further assistance on this, you can click on the page help link to find out how to contact them. The customer service helpdesk is available to assist you 24 hours a day, 7 days a week, 365 days a year.

Filing A Claim With Geek Squad Protection plan for Wireless

Before you start with the claim process, you must ensure that the IMEI number of your faulty device is the same as the device protected within your plan.

In case your plan is not registered:

You must have your original receipt of purchase ready with you. You will require the Geek Squad Protection SKU as well as the Four Part Key/GCID mentioned on the receipt to file your Geek Squad Warranty Claim.

How it works:

  • First, click on “File a Claim”. Create a profile or sign in to your existing account. It must be noted that you will have to register your item of purchase in order to file a claim.
  • Click on the “Protection Plans”.
  • Expand the product list on the left and choose the number of the product.
  • Within the “More Tools” menu, click on “File a Claim”.
  • Next, fill in the claim form.
  • Once you submit your, they will automatically update our database with your claim specifications.
  • When your claim gets an approval, you will be provided an incident number in order to use it for track the progress of your Geek Squad Warranty Claim.

Best Buy Protection Plans

Best Buy Protection Plans – 24/7 Tech Support, Exclusive Perks And Special Discounts

Need Wireless printer setup, virus removal, smart home troubleshooting, or there’s a problem with your product? Should you worry? Start by finding the best technicians around to reach your place or contact Best Buy specialists for help. We’ll get you on your way with the best repair and fault prevention ideas you can imagine. Indeed, we’ll be there for you if something goes wrong with your appliances, car, marine & powersports electronics, computers & tablets, smart home, security & Wi-Fi or TV & home theatre system. Best Buy Protection Plans cover these all and much more.

With Protection plans, you don’t have to get stuck with a huge repair bill if something unexpected happens to your TV, home theatre or any other product of tech. Even more than that, Best Buy Protection enhances your manufacturer warranty and gives you even further coverage when the product warranty expires. This enhances the life span and protection  for your new product in manifold ways.

What Is Covered Under The Best Buy Protection Plans?

Depending on which product of utility and Best Buy Plan you purchased and also when you bought it, your coverage varies. In case you are considering purchasing a Protection Plan, full coverage details are offered under various categories of products listed below:

  • Wearable Technology
  • Health & Fitness
  • Cameras & Camcorders
  • Loss and Theft protection (available for cell phones)
  • Portable Audio
  • Gaming & VR
  • Appliances
  • TV & Home Theatre
  • Cell Phones
  • Computers & Tablets
  • Car, Marine & Powersports Electronics
  • Smart Home, Security & Wi-Fi
  • Music Equipment
  • Drones

These and many other categories of products that you use for your home or office use. Given the great service potential demonstrated by the Best Buy Geek Squad technicians in its vast area of service for help and support setup as well as repair for gadgets, you don’t have to worry with complete coverage via Best Buy Protection Plans.

Why choose Best Buy Protection?

  • With Best Buy protection for your products and appliances, you can claim the support and assistance of the qualified and knowledgeable Geek Squad agents who are available by phone, in home, in store and 24/7 online.
  • The Best Buy Geek Squad technicians offer a workmanship guarantee on all repairs for your devices, gadgets and appliances.
  • They arrive to your doorstep to repair TVs and other major appliances.
  • They also have the expertise and technical know-how to repair thousands of products that you use for your utility.
  • Best Buy Protection Plans are handy and convenience insofar as you can transfer your Plan when you give or sell someone your covered product for use.

Types Of Best Buy Plans – Features

  • Best Buy Protection Plan

The Best Buy Protection offers all kinds of worry free protection, that includes parts and labour above and over your manufacturer warranty.

  • Geek Squad Protection Plan

Geek Squad Protection Plan gives parts and labour protection for your things of purchase. It is created to guarantee performance with extra benefits that go over and above the warranty of the manufacturer.

  • AppleCare Protection Plan

Apple hardware comes with 90 days of coverage and a one-year limited warranty. The AppleCare Protection Plan, within the Best Buy Protection Plans, stretches this coverage and technical support.

  • AppleCare+ Plan

This protection plan is equipped with support and service from the people who know your Apple products the best. AppleCare+ extends your technical support and repair coverage to a great extent.

  • AppleCare+ with Theft and Loss Plan

This plan provides round-the-clock priority access to Apple technicians for hardware repair and tech support. AppleCare+ with Theft and Loss coverage is for up to 2 incidents of loss and theft or 2 incidents of accidental damage every 12 months.

  • Appliance Service Plan

Appliance Service Plan covers mending and repair, that includes parts for laundry and kitchen appliances regardless of where you purchased them. Our skilled customer service experts support you in-store or via phone and the experts assist you with in-home repairs for your covered appliances.

  • Geek Squad Commercial Protection Plan

One of the finest Best Buy Protection Plans, this provides labour and parts protection for customers making use of products in business or commercial settings. It is created to guarantee performance with extra advantages that go above and beyond the warranty of the manufacturer.

  • Geek Squad Loss & Theft Insurance Plan

This insurance helps you cover if your mobile phone is stolen or lost. It is offered on mobile phones at Best Buy stores only or works in combination with Geek Squad Protection.

  • Geek Squad Protection Renewal Plan

Geek Squad Protection Renewal plans are not offered at the Best Buy stores. These are for one-year term extensions and longer in some cases. They are available on most products. Best Buy sends you a notice of renewal by email or postal mail or when one of your Best Buy Protection Plans are about to expire.

  • Magnolia Protection Plan

Over and above an extended warranty, Magnolia Protection plan provides you big features to keep your products functioning like new. And in case, they cannot restore the product to its proper working condition, they’ll replace it.

Best Buy Protection Plans – How To Make A Claim?

In case your product failed within the warranty period of the manufacturer, here are the steps you should take.

You can fix an appointment for claims under Geek Squad Protection. This can be done over the phone or online. For bigger products, that includes TVs 42″ and larger or other major appliances, they will come to your home to provide the essential service. For smaller products, you can bring them into your local Best Buy store.

In-home claims can be sorted out for large fitness equipment, large appliances, home theatre systems, networking devices as well as TVs 42″ class and bigger. Schedule an in-home appointment or call 1-800-433-5778.

In-store claims on Best Buy Protection Plans comprises of digital imaging devices, small appliances, cell phones, car electronics, tablets, computers, gaming, portable audio, music equipment, headphones, wireless audio, wearable technology, and TVs 41″ and smaller. You can call 1-800-433-5778 or fix an in-store appointment.

For stolen or lost cell phones, you need to call 1-866-205-4388 to make a claim or register online with details.

Best Buy Protection Plans – FAQs

When does Best Buy Protection coverage begin?

Coverage under your Best Buy Protection Plan starts on the start date, that is the date you receive the product and the date the Plan is purchased, whichever is later. For this, there is no waiting period.

Do I require to make my product purchase from any Best Buy store to qualify for Best Buy Protection?

Yes, your product along with the specific Best Buy Protection Plans require to be purchased from any Best Buy stores.

Can I still purchase Best Buy Protection plan after having purchased my product?

Yes, to add Best Buy Protection to your newly purchased product, you have 60 days of time, which include Plans with Accidental Damage from Handling, standard Geek Squad Protection Plans as well as Product Replacement Plans. You may add the appropriate Best Buy Protection Plans on your Purchase History page later.

Is there any coverage limit to the protection available? 

Yes, they will either replace, repair or reimburse you at an amount up to limit of the standard retail price of your product at the time of the purchase of your item.